Page 75 - Hitachi IR 2025

April 1, 2024
-
March 31, 2025
Current Financial Year
April 1, 2023
-
March 31, 2024
Previous Financial Year
Stakeholder
group from
whom the
complaint is
received
Grievance Redressal
Mechanism in Place
(Yes/No) (If Yes, then
provide web-link for
the grievance redress
policy)
Number of
complaints
filed during
the year.
Number of
complaints
pending
resolution at
the close of
the year
Remarks
Number of
complaints
filed during
the year
Number of
complaints
pending
resolution
at the close
of the year
Remarks
Employees and
workers
Yes
https://secure.
ethicspoint.eu/domain/
media/en/gui/109107/
report.html
7 0 Nil 11 0 Nil
Customers Yes
https://www.
hitachienergy.com/in/
en/contact-us
605 89 Nil 620 47 Nil
Value Chain
Partners
Yes
https://www.
hitachienergy.com/in/
en/contact-us
0 0 Nil 0 0 Nil
Other (Media,
General
enquiries, sales)
Yes
https://www.
hitachienergy.com/in/
en/contact-us
0 0 Nil 0 0 Nil
26. Overview of the entity’s material responsible business conduct issues
Please indicate material responsible business conduct and sustainability issues pertaining to environmental
and social matters that present a risk or an opportunity to your business, rationale for identifying the same,
approach to adapt or mitigate the risk along-with its financial implications, as per the following format.
S.
No.
Material
issue
identified
Indicate
whether
risk or
opportunity
(R/O)
Rationale for identifying the risk
/ opportunity
In case of risk, approach to adapt or
mitigate
Financial
implications of the
risk or opportunity
(Indicate positive
or negative
implications)
1 Health and
Safety
R/O Performance on health, safety,
and environment (HSE) is critical
and comes first in the Company’s
decision-making, with safety being
a key element in our ‘license to
operate’. We foster a healthy,
productive work environment,
believing those working for the
Company can only perform at their
best when feeling safe, healthy,
and well.
We are striving towards world-class
HSE performance across the Company
and have a framework setting out the
focus areas for improvement:
• Culture and leadership
• Communication and learnings
• Digitalization and analytics
•
Operations and risk management
• Governance and competencies .
The Company’s specific improvement
activities reflect the scale of potential
risk, its performance, and its evolving
legal and regulatory requirements.
Negative
2 Climate
change
R/O Natural disasters will exacerbate
damage to production facilities,
increase downtime of assets,
worsen working environments,
and disrupt supply chains, leading
to delays in deliveries and the
procurement of parts
 Increased need for mitigation
activities will divert capital away
from decarbonization activities
such as grid expansion, renewables
connection, and technology
research and development
The Company is actively engaged in
helping tackle climate change, starting
with its own operations. Through
market scenarios, it is also looking at
potential climate impacts on economic
growth and market/energy transition
drivers such as pace of acceleration,
bottlenecks, and governmental plans
and targets. The Company has made
efforts to accommodate internet of
things (IoT) products.
Negative
Integrated Annual Report 2024-25
73