Page 116 - Hitachi IR 2025

BUSINESS RESPONSIBILITY & SUSTAINABILITY REPORT
3. 4. 5. 5. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services.
In case of disruption / discontinuation of essential services the Company will ensure communication of the same
through the Company website and press releases.
 Does the entity display product information on the product over and above what is mandated as per local
laws? (Yes/No/Not Applicable) If yes, provide details in brief.
No
 Did your entity carry out any survey with regard to consumer satisfaction relating to the major products /
services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/No)
Yes. The Net Promoter Score (NPS) survey methodology is adopted to understand how the Company is perceived
by its customers. The surveys are administered online through a web-based application at planned interval.
Provide the following information relating to data breaches:
a. Number of instances of data breaches along-with impact - None
b. Percentage of data breaches involving personally identifiable information of customers - Not Applicable
114 Hitachi Energy India Limited