Page 115 - Hitachi IR 2025

3. Number of consumer complaints in respect of the following
Particulars
Data privacy None None Nil None None Nil
Advertising None None Nil None None Nil
April 1, 2024
-
March 31, 2025
Current Financial Year
Received
during the year
Pending resolution
at end of year
Delivery of essential
services
Remarks
April 1, 2023
-
March 31, 2024
Previous Financial Year
Received
during the year
Pending resolution
at end of year
Remarks
Cyber-security None None Nil None None Nil
None None Nil None None Nil
Restrictive trade
practices
None None Nil None None Nil
Unfair trade practices None None Nil None None Nil
Other
4. Details of instances of product recalls on account of safety issues:
Particulars Number Reason for recall
Voluntary recalls NIL NA
Forced recalls NIL NA
5.  Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/No) If
available, provide a web-link of the policy.
Yes, the link is as follows - https://www.hitachienergy.com/offering/solutions/cybersecurity
The Company is certified for ISO/IEC: 27001:2013 for information security management systems.
6.  Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of
essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls;
penalty / action taken by regulatory authorities on safety of products/ services.
No action taken or underway on issues relating to data privacy of customer.
7. Provide the following information relating to data breaches:
a) Number of instances of data breaches None
b) Percentage of data breaches involving personally identifiable information of customers NA
c) Impact, if any, of the data breaches NA
Leadership Indicators
1.  Channels / platforms where information on products and services of the entity can be accessed (provide web
link, if available).
Yes, Web Link is as : https://www.hitachienergy.com/offering
2.  Steps taken to inform and educate consumers about safe and responsible usage of products and/or services.
The Company give the following to inform and educate consumers about safe and responsible usage of products
and/or services.
-
Product operational Manual
-
Customer training on product, if required
-
Factory Acceptance Test (FAT) confirmation
-
On site commissioning support
-
On-site Service support to the customer
Integrated Annual Report 2024-25
113