Page 43 - Hitachi IR 2025

Customers
Need and expectations
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Best-in-class products.
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Product reliability.
Competitive pricing
and positioning.
Delivery as per
committed timeline.
Technical expertise for
effective installation and
operation of product.
Quick resolution to
complaints through our
proactive “Services”
team, part of which
is now a separate
business unit starting
April 1, 2025.
Mode and frequency of
engagement
•
Invite to regional and
national-level Energy and
Digital World (EDW) Events.
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Carrying out customer
satisfaction surveys.
Dedicated front-end sales
team ensuring business
development and progress.
Sales team at business units
well equipped to technically
assist customer pains and
challenges in terms of
products and projects.
Conducting webinars and
virtual sessions to enable
existing and potential
customers understand
business offerings and notify
on new products.
Connecting with customers
on national platforms
(ELECRAMA and GRIDCON)
to showcase offerings
to customers.
Strategic meeting of global
business unit heads of the
Company and Indian leaders
with customer counterparts
and strategic leads.
Conducting seminars and
workshops at customer
factories and manufacturing
facilities to understand
technology-related
challenges and providing
optimal solutions.
Value proposition
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Serving products based on
customers’ needs.
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Providing timely and world-
class service of installed base.
Offering products in segments
like digital automation
through our offerings and
energy storage through
acquisitions and partnerships.
Offering group of products
from different business
units to customers on a
single project showcasing
the wide range of our
product portfolio.
Providing complete solutions
to the customers, with the
Company always willing to
solve customer concerns
beyond its own portfolio by
partnering with other Hitachi
Group companies.
Arranging visits for
customers at factories and
manufacturing facilities of
the Company to provide a
360-degree overview of the
manufacturing process and
important HSE practices,
reaffirming the Company’s
objective of “One Hitachi”.
Integrated Annual Report 2024-25
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